These were past clients who sold a building that we had financed a few years prior in Long Beach. They contacted us to let us know that they were in escrow on a building. Coincidentally happened to be a building that another client had shown interest in less than a month before.
Biggest Challenge is that we were competing with a retail officer for the same Lender we were using but we were on the wholesale correspondent side. Really was not a fun process for obvious reasons the LO did all he could to make our job a nightmare.
We focused on the goal! Take care of the client get them the best rate & Terms and to close on time. We won and the transaction was completed really appreciate the clients choosing us. In this business a client’s loyalty and support is priceless.